Frequently Asked Questions

A Preferred Member is someone who has signed up to purchase nutrition products at a discount directly through the company. You get 20-40% off retail prices simply by being a member, with no obligation to sell products or recruit others.

Preferred Members save between 20-40% off retail prices, depending on their discount level. Bronze members save 20%, Silver members save 30%, and Gold members save 40%. You start at Bronze and can progress to higher tiers based on your annual purchase volume.

The annual renewal fee is approximately $15. It's waived your first year. At Bronze level (20% off), a single $75 order saves you $15 — enough to cover the renewal cost.

No. Preferred Members just buy products at a discount for personal use. No selling, no meetings, no recruiting of any kind.

You advance to Silver level (30% off) after accumulating 500 volume points within a 12-month period. Gold level (40% off) requires 2,500 volume points in 12 months. Points are earned automatically based on your purchases.

All products in the catalog are eligible for your Preferred Member discount. This includes meal replacement shakes, protein products, herbal teas, vitamins, supplements, and more. Your discount applies to everything.

Yes, you can upgrade to Independent Distributor at any time. Many distributors started as Preferred Members.

Once registered, you get login credentials for the Herbalife ordering portal. You can order any time, 24/7. Most orders arrive within 3-5 business days.

Yes. The program is available in both the US and Canada. Canadian members get the same discount tiers, with products shipped from within Canada.

The annual renewal fee is approximately $15 (USD) or equivalent in Canadian dollars. This fee maintains your active membership status and access to wholesale pricing. Most members find that a single order's savings exceeds this fee.

Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available for faster delivery. Canadian shipping times vary by region but are generally 5-7 business days.

Yes, you can cancel your Preferred Membership at any time with no penalties or cancellation fees. Simply contact customer service or your sponsor to process the cancellation. You can also choose not to renew when your annual renewal comes up.

Preferred Members purchase products at a discount for personal use only. Independent Distributors also get discounted products but have the additional option to sell products and build a business. Distributors can earn commissions and bonuses, while Preferred Members simply enjoy savings.

No mandatory meetings, training, or events. Everything you need is available online. You can attend optional wellness events if you want to, but there's no pressure.

After you submit the form, you'll get registration instructions by email or WhatsApp. The registration takes about 5 minutes and you can start ordering right away.